Reputation Management vs. Reputation Marketing
In the modern age, every startup and small business owner understands the importance of brand reputation in helping them gain customers, stand out from competitors, and ensure continuity. Recent statistics suggest that less than 60% of buyers would shop from a business with a 3-star rating, which you might think is a pretty good score. At the same time, around 95% of consumers would opt for a business with a 4+rating.