How We Work
A clear plan to repair or strengthen your reputation
We review your search results, explain what can realistically be changed and carry out the agreed strategy. You receive regular updates showing the work completed and the changes we are seeing.
Understand the starting point
We discuss your goals and review the search results, profiles, published material and AI answers relevant to your situation. We record what people can find so later progress can be compared with the same starting point.
You receive a clear explanation of the issues, opportunities and priorities. The first conversation and the preliminary review are free. Where a full written assessment follows, its scope and fee are agreed in writing first.
Agree on the work
We recommend the services that fit your goals. These may include corrections, removal requests, moving negative results down, improving websites and profiles, or developing published content.
Your proposal sets out the work, fees, expected timeline and how progress will be reported. We also identify what we need from you, including background information and content approvals.
Put the strategy into action
We handle the agreed research, writing, technical work, outreach and follow-up. Removal and correction requests can run alongside work to strengthen your presence when that is appropriate.
Material submitted or published under your name is approved by you first. We keep you informed about material developments and any changes to the plan.
Measure progress and adjust
We compare search results and AI answers with the starting point. Reports show improvements, outstanding issues and the work planned next.
For repair campaigns, this can include removals, corrections and negative results moving down. For proactive work, it can include stronger profiles, relevant publication and greater visibility for your expertise.
Who handles your work
Your engagement lead is your day-to-day contact and coordinates the research, writing, technical work and follow-up. Charles Zakarin leads RMG and guides its reputation strategy.
We explain who will work on your engagement and the role of any independent specialists. Work is reviewed for factual accuracy and consistency with the agreed strategy before delivery.
Engagement terms
Most engagements run month to month, without long-term contracts, because we want you to stay for the value of the work rather than the terms. Where a longer commitment suits the work, we say so and price it in your favor.
Your written agreement explains billing and any notice arrangements. You know the cost before paid work begins.
Questions about the process
Does every engagement need every service?
No. A single issue may call for a focused intervention. A broader reputation campaign may combine several services. We build the plan around the result you want.
How long does it take?
Removal requests and corrections depend on the publisher or platform’s review process. Moving negative content down in search results generally takes months, with progress building as stronger content gains visibility. After reviewing your situation, we explain the likely timeline and keep you informed as the work progresses.
How much of my time is needed?
We need your background information and feedback on material prepared in your name. We explain the expected involvement when we scope the engagement and manage the day-to-day execution.